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Refund Policy

A legal disclaimer

At Roma Cafe, we take pride in delivering bold, high-quality coffee. Since coffee is a perishable product, we do not accept returns on coffee bags once they’ve been opened. However, we want you to have the best experience, so here’s how we handle refunds:

1. Refunds & Replacements
We will happily replace or refund your order if:
 You received the wrong item.
Your coffee arrived damaged or defective.
There was an issue with your order that was our mistake.

To request a refund or replacement, email us at hello@romacafe.co.uk within 7 days of receiving your order, including your order number and a photo of the issue.

2. What We Don’t Cover
 We do not offer refunds or replacements for:
Personal taste preferences (If you like weak coffee, that’s on you. )
Incorrect shipping details provided at checkout
Delays caused by shipping carriers (We’ll help where we can, though!)

3. How Refunds Work

  • If approved, your refund will be processed to your original payment method within 5-7 business days.

  • If you’d prefer a replacement, we’ll send it out as soon as possible.

4. Questions?
We’re all about strong coffee and strong customer service. If you have any concerns, reach out to hello@romacafe.co.uk – we’ve got your back. 


Thank you for choosing Roma Cafe!

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